Shipping Information
How long will my order take to arrive?
|
Shipping Method |
Cost |
Total Delivery Time |
|
Australia Post Express eParcel |
FREE on orders over $200 or $20.95 on orders under $200 |
1 - 3 business days. The Australia Post Express Next Day Network can be found (http://auspost.com.au/parcels-mail/delivery-areas.html). Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided. Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments. |
|
Australia Post eParcel |
FREE on orders over $200 or $10.00 on orders under $200 |
5 - 7 working days, up to 10 working days to Western Australia. Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments. Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided. Please note that if your order is over $50 and contains dangerous goods (eg hairspray, nail polish, fragrance) your order may default to Australia Post eParcel. |
Who will deliver my parcel?
Your parcel will be sent via Australia Post (eParcel and Express).
How to track your parcel with Australia Post:
1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at shop@jazala.com.au.
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.
What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected on your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at shop@jazala.com.au.
Thanks for understanding.